Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, including: adapting to change, controlling change, and effecting change.
A proactive approach to dealing with change is at the core of all three aspects. For an organization, change management means defining and implementing procedures and/or technologies to deal with changes in the business environment and to profit from changing opportunities.
A common definition used for change management is a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.
Change Management is used to ensure that the human aspects of introducing new processes and technology are addressed. These include: creating an organizational structure aligned with new strategies and processes; having jobs and skill sets that support the new organizational direction; employing effective communications strategies; ensuring customers, suppliers and other stakeholders understand and support the effort, and minimizing resistance to change.
In addition to the benefits, additional long-lasting benefits of Managing Change are as follows:
Greater organizational effectiveness: By addressing your people’s concerns, you can accelerate the adoption of new processes and technology that boosts organizational effectiveness and efficiency.
Improved work quality and morale: These are dividends you receive for placing people front and center in the change process.
Enhanced collaboration and communication: Encouraging dialogue and circulating the information people need to know leads to a more cooperative, and more productive, environment.
Higher retention rate for employees: A carefully thought-out approach to change reduces stress and turmoil and encourages people to stay loyal to your organization.
Better customer service: An effective organization with good morale and knowledgeable employees can deliver the benefit most changes are designed to provide – better and more cost effective service to clients.