ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors.
The ISO quality standard is a kind of worldwide recognized calling card. It tells other companies that you are a professional, quality-driven organization that should be taken seriously. Even if you are a very small company, having the ISO certificate can give you a serious advantage over your competitors.
The ISO quality standard requires organizations to document their quality system, including having a manual and documented procedures. Documentation is what you say you do. Records must be kept, and periodic audits performed, to prove that you are “doing what you say”.
There are other benefits to getting ISO certified. The ISO quality standard is aimed at increasing your quality, decreasing mistakes, decreasing returns, and increasing customer satisfaction. In today’s increasingly competitive business environment, customer satisfaction is more important than ever. An ISO quality system provides an organized framework for improving your organization, and improving your customers’ satisfaction with your product or service.