IT Service Management

IQMS provides IT Service Management training Service understanding of critical review of your IT Service Management operation. Our IT Service management training services will guide you to present IT service and support capabilities to define a benchmark of your “as-is” situation and to identify the areas most in need of improvement in order to realise your management goals and objectives

IQMS  has come up with a comprehensive suite of learning programs and specially customized programs, to address the challenges facing IT organizations in the adoption of IT Service Management best practices. Sun addresses organizational aspects of IT operations, service optimization, governance and management.

IQMS  has the capability to design learning solutions created to fill the various needs in the different stages of IT Service Management.

  • Awareness training and seminars to gain knowledge about IT Service Management good practices, and related standards like Cobit, ISO 17799, ISO 20000.
  • Customized training programs to transfer knowledge about IT processes implementation according to the IT Infrastructure Library (ITIL) including coaching and mentoring sessions and preparation for ITIL Certification.
  • IT Organization Services to enable the organizational change and smooth the transition to a process based IT Service Management:
    1. Analysis of the learning needs
    2. Clarification of roles and responsibilities
    3. Identification of the proper candidate to perfom the role using performance indicators and selection best practices
    4. Facilitation of the IT Organization Analysis and Design
    5. Support to address resistance to change

IQMS  works world wide with a variety of partners to provide the proper mix of expertise and experience to implement IT Service Management. A series of courses are available to fulfill the different needs of a company approaching IT Service Management.

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