ISO 29990:2010 specifies basic requirements for providers of learning services in non-formal education and training.

ISO 29990:2010 is the first standard developed by ISO technical committee ISO/TC 232, Learning services for non-formal education and training.

ISO 29990 provides a unified standard for learning service providers, including corporations, vocational institutions, and life-long learning centres, around the globe. It promotes the design of suitable services & evaluation of learning results.

The aim of ISO 29990 is to provide a generic model for quality professional practice and performance for learning service providers (LSPs) in the development and delivery of education, training.

Benefits of ISO 29990:

  • maintain high satisfaction of the needs and expectations of the users of the training activities;
  • monitor and improve the performance and skills of the staff involved in the delivery of training services;
  • identify goals for quality and practical direction for the learning services;
  • ensure that the application of the formation is established, monitored, evaluated and documented appropriately;
  • raise awareness of the promotion of two-way communication between employees and collaborators, on items that can have a direct impact on them;
  • keep up to date teaching materials needed for learning;
  • to ensure better management of internal audits, which will be performed by properly trained with a view to identifying real opportunities for the improvement.

Requirements of Standard:

  1. Scope
  2. Terms & Definitions
  3. Learning Services
  • Determining Learning Needs
  • Design of Learning Services
  • Provision of Learning Services
  • Monitoring the delivery of the Learning Services

4. Management of the Learning Service Provider

  • General Management Requirements
  • Strategy & Business Management
  • Management Review
  • Preventive Actions & Corrective Actions
  • Management & Risk Management
  • Human Resource Management
  • Communication Management (External/Internal)
  • Allocation of Resources
  • Internal Audits
  • Feedback from Interested Parties

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