ISO 9004 : 2000 Guidelines for performance improvements

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

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IQMS consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise, and a “hands-on” approach creates a recipe for our clients’ success.

We develop and help our clients implement a plan for exploiting those opportunities to achieve financially measurable success.

  1. Provides well-planned and stage by stage audit program.
  2. A sound, coherent and non disruptive assessment.
  3. We have an enviable record of customer satisfaction.
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