People Capability Maturity Model (PCMM, People CMM, P-CMM) is a maturity framework that describes the key elements of managing and developing the workforce of an organization. It describes an evolutionary improvement path from an ad hoc approach to managing the work-force, to a mature, disciplined development of the knowledge, skills, and motivation of the people that fuels enhanced business performance.

 People CMM is a framework that helps organizations successfully address their critical people issues. Based on the best current practices in fields such as human resources, knowledge management, and organizational development, the People CMM guides organizations in improving their processes for managing and developing their workforces. The People CMM can also be used by any kind of organization as a guide for improving their people-related and work-force practices.

Current Version of the PCMM is Version 2, was released in 2001

  1. Characterize the maturity of their human resource practices
  2. Set priorities for improving the competence of its work-force
  3. Integrate competence growth with process improvement
  4. Establish a culture of workforce excellence

The maturity level of the PCMM Version 2 is consisting the “22 Process Area”. The below depiction shows the name of all the 22 processes areas along with level.

Maturity Level


Process Areas



Continuously improve and align personal work group and organizational capability


Continuously Workforce Innovation
Organizational Performance Alignment
Continuous Capability Improvement



Empower and integrate workforce competencies and manage performance quantitatively


Organizational Capability Management
Quantitative Performance Management
Competency Based Assets
Empowered Workgroups
Competency Integration



Develop workforce competencies and workgroups, and align with business strategy and objectives


Participatory Culture
Workgroup Development
Competency-Based Practices
Career Development
Competency Development
Workforce Planning
Competency Analysis



Managers take responsibility for managing and developing their people


Training and Development
Performance Management
Work Environment
Communication Coordination

Contact Us