ISO / IEC 19770 – 1 : 2012 Information technology Software asset management

ISO/IEC 19770-1:2012 establishes a baseline for an integrated set of processes for Software Asset Management (SAM), divided into tiers to allow for incremental implementation, assessment and recognition.

ISO/IEC 19770-1:2012 applies to SAM processes and can be implemented by organizations to achieve immediate benefits. It can be applied to all software and related assets, regardless of the nature of the software, where related assets are all other assets with characteristics which are necessary to use or manage software. For example, it can be applied to executable software (such as application programs, operating systems and utility programs) and to non-executable software (such as fonts, graphics, audio and video recordings, templates, dictionaries, documents and data). It can be applied to all technological environments and computing platforms (e.g. virtualized software applications, on-premises or software-as-a-service; it is equally relevant in cloud computing as it is in older computing environments).

ISO/IEC 19770 consists of the following parts, under the general title Information technology – Software asset management:

Part 1: Processes and tiered assessment of conformance
Part 2: Software identification tag

The following parts are under preparation:

Part 3: Software entitlement tag
Part 4: Overview and vocabulary

The four tiers of SAM

  1. Risk management: for example mitigating interruption or deterioration of IT/services; legal and regulatory exposure.
  2. Cost control: reduced direct costs of software and reduced direct costs of software, related assets and ongoing support costs and contracts.
  3. Competitive advantage: better business decisions and satisfaction from trustworthy data always at-hand.

The key requirements of ISO/IEC 19770-1:2012

1 Scope

1.1 Purpose

1.2 Field of application

1.3 Limitations

2 Conformance

2.1 Intended usage

2.2 Methods of demonstrating full conformance

3 Terms and definitions

4 SAM processes

4.1 General

4.2 Control environment for SAM

4.3 Planning and implementation processes for SAM

4.4 Inventory processes for SAM

4.5 Verification and compliance processes for SAM

4.6 Operations management processes and interfaces for SAM

4.7 Life cycle process interfaces for SAM

5 Tiers

5.1 Overview

5.2 Tier 1 – trustworthy data

5.3 Tier 2 – practical management

5.4 Tier 3 – operational integration

5.5 Tier 4 – full ISO/IEC SAM conformance

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