LEARNING SERVICES FOR NON-FORMAL EDUCATION AND TRAINING – ISO 29990:2010

ISO 29990:2010 specifies basic requirements for providers of learning services in non-formal education and training.

ISO 29990:2010 is the first standard developed by ISO technical committee ISO/TC 232, Learning services for non-formal education and training.

ISO 29990 provides a unified standard for learning service providers, including corporations, vocational institutions, and life-long learning centres, around the globe. It promotes the design of suitable services & evaluation of learning results.

The aim of ISO 29990 is to provide a generic model for quality professional practice and performance for learning service providers (LSPs) in the development and delivery of education, training.

Benefits of ISO 29990:

• maintain high satisfaction of the needs and expectations of the users of the training activities;
• monitor and improve the performance and skills of the staff involved in the delivery of training services;
• identify goals for quality and practical direction for the learning services;
• ensure that the application of the formation is established, monitored, evaluated and documented appropriately;
• raise awareness of the promotion of two-way communication between employees and collaborators, on items that can have a direct impact on them;
• keep up to date teaching materials needed for learning;
• to ensure better management of internal audits, which will be performed by properly trained with a view to identifying real opportunities for the improvement.

Requirements of Standard:

1. Scope
2. Terms & Definitions
3. Learning Services

• Determining Learning Needs
• Design of Learning Services
• Provision of Learning Services
• Monitoring the delivery of the Learning Services

4. Management of the Learning Service Provider

• General Management Requirements
• Strategy & Business Management
• Management Review
• Preventive Actions & Corrective Actions
• Management & Risk Management
• Human Resource Management
• Communication Management (External/Internal)
• Allocation of Resources
• Internal Audits
• Feedback from Interested Parties